DELIVERY
When will I get my order?
It can take up to 3 weeks to complete any order that includes resin products such as Apex Amplifiers and capstones, after which it’s shipped out.
Pyramid orders and Caduceus orders will be completed with 3 – 7 days
The shipping time depends on your location, but can be estimated as follows:
● UK: 3–4 business days
● Europe: 6–8 business days
Where will my order ship from?
All of our products are lovingly handmade and shipped from our Bude Workshops in Cornwall, England.
Will I be charged customs for my order
You will not be liable to pay any Customs or Tax duties on any products shipped to addresses in the UK.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now,
but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at paul@paulbarlowenergy.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ORDERS
How are your products made?
All of our products are lovingly handmade and shipped from our Bude Workshops in Cornwall, England.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at paul@paulbarlowenergy.com or visit the FAQ's Page
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at paul@paulbarlowenergy.com within a 7 days of receipt, with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
RETURNS
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at paul@paulbarlowenergy.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at paul@paulbarlowenergy.com with photos of wrong/damaged items and we’ll sort that out for you.
RETURNS POLICY
Any claims for damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.
RETURN ADDRESS
Paul Barlow Energy Workshops
3 Woodley Close,
Stratton,
Cornwall,
EX23 9AH
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.
Therefore Paul Barlow Energy reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.
PRIVACY POLICY
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do you use cookies and other tracking tools?
Take a look at the table below to see which cookies we place on our site:
Cookie Name | Purpose | Duration | Cookie Type |
|---|---|---|---|
fedops.logger.sessionId | Used for stability/effectiveness measurement | 12 months | 12 months |
bSession | Used for system effectiveness measurement | 30 minutes | Essential |
TS* | Used for security and anti-fraud reasons | Session | Essential |
smSession | Used to identify logged in site members | Session | Essential |
consent-policy | Used for cookie banner parameters | 12 months | Essential |
_wix_browser_sess | Used for system monitoring/debugging | session | Essential |
_wixCIDX | Used for system monitoring/debugging | 3 months | Essential |
SSR-caching | Used to indicate the system from which the site was rendered | 1 minute | Essential |
svSession | Used in connection with user login | 2 years | Essential |
hs | Used for security reasons | Session | Essential |
XSRF-TOKEN | Used for security reasons | Session | Essential |
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at:
Website Team
Paul Barlow Energy
3 Woodley Close,
Stratton,
Cornwall,
EX23 9AH
United Kingdom.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you,
Please go to MY ACCOUNT where all settings and account deletion can be found.
alternatively you are invited to contact us at:
Website Team
Paul Barlow Energy
3 Woodley Close,
Stratton,
Cornwall,
EX23 9AH
United Kingdom.
PAUL BARLOW ENERGY - UPDATED August 1st 2022.
GDPR TERMS & CONDITIONS
I confirm that I would like to receive future emails that may include promotions and affiliate links.
I confirm that I am at least 16 years of age or older.
I have read and accept any EULA, Terms and Conditions, Acceptable Use Policy, and/or Data Processing Addendum which has been provided to me in connection with the software, products and/or services.
I have been fully informed and consent to the collection and use of my personal data for any purpose in connection with the software, products and/or services.
I understand that certain data, including personal data, must be collected or processed in order for you to provide any products or services I have requested or contracted for. I understand that in some cases it may be required to use cookies or similar tracking to provide those products or services.
I understand that I have the right to request access annually to any personal data you have obtained or collected regarding me. You have agreed to provide me with a record of my personal data in a readable format.
I also understand that I can revoke my consent and that I have the right to be forgotten. If I revoke my consent you will stop collecting or processing my personal data. I understand that if I revoke my consent, you may be unable to provide contracted products or services to me, and I cannot hold you responsible for that.
Likewise, if I properly request to be forgotten, you will delete the data you have for me, or make it inaccessible. I also understand that if there is a dispute regarding my personal data, I can contact someone who is responsible for handling data-related concerns. If we are unable to resolve any issue, you will provide an independent service to arbitrate a resolution. If I have any questions regarding my rights or privacy, I can contact:
Website Team
Paul Barlow Energy
3 Woodley Close,
Stratton,
Cornwall,
EX23 9AH
United Kingdom.
or via the email address provided.
PAUL BARLOW ENERGY - Updated August 1st, 2022